Frustrated with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? The company with the highest customer service satisfaction comes in strong with a 57.3% rating. Amazon employees spend two days every two years working at the customer service desk, even the CEO. Amazon.com is an American international electronic commerce company with headquarters in Seattle, Washington, United States and is the world’s largest online retailer. Originally, it used to be an online bookstore, but later diversified its inventory that ranges from insects and worms to home goods, electronics, fashion and food. Chick-fil-a is an American fast food restaurant chain known for its chicken sandwiches and their extremely polite staff. They scored a 86.0 in Forbes 2018 best customer service category.
The American Customer Satisfaction Index (ACSI) ranks fast-food giant, Chick-fil-A, higher than any other American company, when it comes to customer service. ACSI scientifically analyzes multiple points of data, compiled via customer interviews, to figure out which companies are hitting all the right notes and which ones aren’t when it comes to keeping customers happy. The beloved chicken sandwich spot’s A+ rating comes as no surprise to Linda Murray Bullard, chief business strategist at LSMB Business Solutions. “Chick-fil-A has the cheeriest employees, who go over and above to call their customers by name, and get their order right the first time,” she explains. “In addition to great customer service, this national restaurant chain also has a great product.
Customer service has an impact on both existing customers and potential customers. A recent survey found that 68% of consumers would react by telling family and friends about a bad experience by posting it on a social network. And as each Facebook profile has an average of 155 friends, the reach of this experience can quickly reach thousands. However, there is great value in ensuring you deliver a positive customer service. A RightNow Technologies Customer Experience Report found that 86% of U.S. adults are willing to pay more for a better customer experience and 73% of U.S. adults said a friendly customer service made them fall in love with a brand. Not only will brands get happy, loyal customers but will see increased business.
Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite “waiting too long for a response” as one of the biggest frustrations when it comes to customer service. So don’t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.
Are you looking for customer service phone numbers? This website focuses on offering very fast access to info about any big company client support department, with a lot of additional information, like phone contacts, email, live chat addresses and so on. See extra details about Customer service number.